Cookie Policy
Last Updated: June 2025
This Cookie Policy explains how , with its registered address at ("we," "us," or "our"), uses cookies and similar tracking technologies on the official website of Xeneri Hotelinsight, located in Ottawa, Ontario. This policy should be read alongside our Privacy Policy, which provides further detail on how we collect, use, and protect your personal information.
By continuing to browse or use our website, you acknowledge that you have read and understood this Cookie Policy. Where your consent is required by applicable Canadian law, including Canada's Anti-Spam Legislation (CASL) and the Personal Information Protection and Electronic Documents Act (PIPEDA), we will ask for your explicit consent before placing non-essential cookies on your device.
1. What Are Cookies?
Cookies are small text files that are placed on your computer, smartphone, tablet, or other internet-connected device when you visit a website. They are widely used to make websites function properly, to operate more efficiently, and to provide reporting information to site operators.
Cookies set by the website owner (in this case, ) are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies." Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., interactive content, analytics, and advertising). The parties that set these third-party cookies can recognise your device both when it visits the website in question and also when it visits certain other websites.
In addition to cookies, we may use similar technologies such as web beacons (also known as "pixel tags" or "clear GIFs"), local storage objects, and session storage to collect information about how you interact with our website.
2. Why Do We Use Cookies?
We use cookies and similar technologies for the following purposes:
- To ensure our website functions correctly and securely.
- To remember your preferences and settings during your visit.
- To understand how visitors interact with our website so that we can improve your experience.
- To measure the effectiveness of our marketing campaigns and promotions.
- To deliver relevant advertising related to our hotel-casino services and offers.
- To protect our website and users from fraudulent or malicious activity.
- To comply with legal and regulatory obligations applicable in Canada.
3. Types of Cookies We Use
The cookies we use can be categorised by their purpose and by their duration. We outline both categories below.
3.1 By Duration
- Session Cookies: These cookies are temporary and are deleted from your device when you close your web browser. They are used to maintain your session while you navigate our website (e.g., keeping you logged in as you move between pages).
- Persistent Cookies: These cookies remain on your device for a set period of time specified in the cookie, or until you delete them manually. They are used to remember your preferences across multiple visits.
3.2 By Purpose
3.2.1 Strictly Necessary (Essential) Cookies
These cookies are essential to the operation of our website. Without them, services you have requested — such as making a room reservation or accessing a secure area of our site — cannot be provided. Because these cookies are strictly necessary to deliver our website services, they do not require your consent under Canadian law.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| __cf_bm | Cloudflare | This cookie is set by Cloudflare's bot management solution to distinguish between humans and automated bots accessing our website, helping to protect against malicious traffic and ensure site availability and performance. | 30 minutes |
| cf_clearance | Cloudflare | Stores proof that a visitor has passed Cloudflare's security challenge, preventing the challenge from being repeatedly presented to the same user. | 1 year |
| __cfruid | Cloudflare | Used by Cloudflare to identify individual users behind a shared IP address for security and performance purposes. | Session |
| XSRF-TOKEN | Helps prevent cross-site request forgery (CSRF) attacks by verifying that requests made to our server originate from our own website. | Session | |
| session_id | Maintains your session state as you navigate through our website, including your reservation flow and login status. | Session | |
| cookie_consent | Stores your cookie consent preferences so that we do not repeatedly ask for your consent on every page visit. | 1 year |
3.2.2 Analytics and Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us understand which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site and will not be able to monitor its performance. Your consent is required before we place these cookies on your device.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics (Google LLC) | Registers a unique identifier used to generate statistical data on how you use our website, including pages visited, time spent on site, and traffic source. | 2 years |
| _ga_[ID] | Google Analytics (Google LLC) | Used by Google Analytics 4 (GA4) to persist session state and distinguish between individual user sessions on our website. | 2 years |
| _gid | Google Analytics (Google LLC) | Registers a unique identifier used to generate statistical data on how you use our website. This cookie is refreshed with each visit. | 24 hours |
| _gat | Google Analytics (Google LLC) | Used to throttle the request rate to Google Analytics, limiting the collection of data on high-traffic sites. | 1 minute |
| _gac_[ID] | Google Analytics / Google Ads (Google LLC) | Contains campaign-related information used by Google Analytics to measure the performance of marketing campaigns that directed users to our website. | 90 days |
3.2.3 Marketing and Targeting Cookies
These cookies are set through our website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other websites. They do not directly store personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. Your consent is required before we place these cookies on your device.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _fbp | Meta Platforms (Facebook Pixel) | Used by Meta (Facebook) to deliver a series of advertisement products, such as real-time bidding from third-party advertisers, and to track conversions, optimise ads, and build targeted audiences for our hotel-casino promotions. | 90 days |
| _fbc | Meta Platforms (Facebook Pixel) | Stores the last click attribution information from a Facebook advertisement, used to attribute conversions and measure the effectiveness of our Facebook ad campaigns. | 90 days |
| fr | Meta Platforms (Facebook) | Used by Facebook to deliver and measure advertising, including tracking your browser across websites that use Facebook products for advertising purposes. | 90 days |
| _gcl_au | Google Ads (Google LLC) | Used by Google AdSense to experiment with advertisement efficiency across websites using their services, and to track ad conversions resulting from Google Ads campaigns. | 90 days |
| ads/ga-audiences | Google Ads (Google LLC) | Used by Google Ads to re-engage users who are likely to convert to customers based on their online behaviour across websites. | Session |
| IDE | Google DoubleClick (Google LLC) | Used by Google DoubleClick to register and report on the website user's actions after viewing or clicking on one of our online advertisements, in order to measure the effectiveness of an advertisement and to present targeted advertisements. | 1 year |
| tt_webid | TikTok (TikTok Pixel) | Used by TikTok to track and measure conversion events from TikTok advertising campaigns and to deliver personalised advertising to users who have previously visited our website. | 1 year |
| muid | Microsoft / Bing Ads | Used by Microsoft Advertising to track visitor activity across Microsoft-owned and partner websites, enabling us to measure the effectiveness of Bing advertising campaigns and serve relevant ads. | 1 year |
3.2.4 Functional Cookies
These cookies enable enhanced functionality and personalisation, such as remembering your language preference, your preferred currency, or your previous booking details. They may be set by us or by third-party providers whose services we have incorporated into our pages. If you do not allow these cookies, some or all of these features may not function properly.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| lang_pref | Stores your selected language preference (English or French) so you do not need to reselect it on each visit. | 1 year | |
| currency_pref | Remembers your preferred currency for displaying rates during the booking process. | 1 year | |
| recently_viewed | Stores information about rooms, packages, and casino events you have recently viewed so we can show them to you upon return. | 30 days |
4. Third-Party Cookies and Services
Some cookies on our website are set by third-party service providers. These third parties may set their own cookies when you visit our website and are governed by their own privacy and cookie policies. We do not have control over the content of these third-party cookies. We encourage you to review the privacy and cookie policies of these providers:
- Cloudflare, Inc. — Security and performance infrastructure. Cloudflare Privacy Policy
- Google LLC — Analytics (Google Analytics) and advertising (Google Ads, DoubleClick). Google Privacy Policy
- Meta Platforms, Inc. — Social media and advertising (Facebook Pixel, Instagram Ads). Meta Privacy Policy
- TikTok Inc. — Advertising (TikTok Pixel). TikTok Privacy Policy
- Microsoft Corporation — Advertising (Bing Ads / Microsoft Advertising). Microsoft Privacy Statement
Please note that some of these third-party service providers may be located outside of Canada. When your personal information is transferred outside Canada, it may be subject to the laws of the jurisdiction in which it is held. We take steps to ensure that any such transfers comply with our obligations under PIPEDA and other applicable Canadian privacy legislation.
5. Your Consent
In accordance with Canadian privacy law, including PIPEDA and CASL, we obtain your meaningful consent before placing non-essential cookies on your device. When you first visit our website, you will be presented with a cookie consent banner that allows you to:
- Accept All Cookies: Consent to the use of all cookie categories, including analytics, functional, and marketing cookies.
- Reject Non-Essential Cookies: Decline all cookies except those that are strictly necessary for the operation of our website.
- Customise Your Preferences: Choose which categories of cookies you wish to accept or decline on a category-by-category basis.
Your consent choices are stored in the cookie_consent cookie on your device for a period of one (1) year, after which you will be asked to renew your consent. You may withdraw or change your consent at any time by using the cookie preference tool accessible through the "Cookie Settings" link located in the footer of our website.
Please note that withdrawing your consent to certain cookies may affect the functionality of our website and your overall user experience. Strictly necessary cookies cannot be disabled through our consent tool, as they are required for the website to function.
6. Managing and Controlling Cookies
In addition to using our website's cookie preference tool, you have several options for managing cookies through your web browser. Most web browsers allow you to:
- View the cookies stored on your device and delete them individually or in bulk.
- Block third-party cookies from being stored on your device.
- Block all cookies from specific websites.
- Block all cookies from all websites.
- Delete all cookies when you close your browser.
Please be aware that disabling all cookies through your browser settings may prevent our website from functioning correctly and will affect features such as the booking engine and user authentication. For more information on how to manage cookies in your specific browser, please refer to the relevant guidance below:
6.1 Opting Out of Analytics
If you wish to prevent Google Analytics from collecting data about your visits to our website, you may install the Google Analytics Opt-out Browser Add-on , which prevents the JavaScript used by Google Analytics (ga.js, analytics.js, and gtag.js) from sharing information with Google Analytics about your visit activity.
6.2 Opting Out of Interest-Based Advertising
You may opt out of interest-based advertising from participating companies by visiting:
- Digital Advertising Alliance of Canada (DAAC) — YourAdChoices
- Network Advertising Initiative (NAI) Opt-Out Tool
- Google Ads Settings
- Facebook Ad Preferences
Please note that opting out of interest-based advertising does not mean you will no longer see advertisements from us. You may still receive generic, non-targeted advertising.
7. Do Not Track Signals
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked across websites. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT browser signals. However, you may use the cookie management tools described in Section 6 above to manage your tracking preferences on our site.
8. Children's Privacy
Our website is not directed at individuals under the age of 19 (the legal age of majority in Ontario, Canada). We do not knowingly collect personal information from minors through our use of cookies or otherwise. If you believe that we have inadvertently collected information from a minor, please contact us immediately at privacy@xenerihotelinsight.com so that we may delete such information.
9. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, our business practices, or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this page. Where the changes are material, we may provide you with additional notice, such as by adding a statement to our website's homepage or sending you an email notification.
We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies and related technologies.
10. Contact Us
If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies and similar technologies, please do not hesitate to contact our Privacy Team:
- Legal Entity:
- Hotel Name: Xeneri Hotelinsight
- Address:
- Privacy Email: privacy@xenerihotelinsight.com
You also have the right to contact the Office of the Privacy Commissioner of Canada if you have concerns about how we handle your personal information or your rights under Canadian privacy law.
For further information on how we collect, use, and disclose your personal information beyond the use of cookies, please refer to our full Privacy Policy.